You may request a return within 30 days after your order is delivered.
Return eligibility
To be eligible for a return, the item should be unused, in its original condition, and returned with the included accessories and packaging where reasonably possible. Please keep your order confirmation or other proof of purchase.
How to start a return
Email zerogcars@gmail.com with your order number before sending anything back. We will provide the return instructions that apply to your fulfillment route. Please do not send a return before receiving those instructions.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the product and packaging. We will review the case and provide the appropriate replacement, return, or refund solution. You will not be charged return postage for an accepted damaged or incorrect-item claim.
Change-of-mind returns
For eligible change-of-mind returns, the customer is responsible for return shipping unless mandatory consumer law requires otherwise.
Refunds
Once an eligible return is received and inspected, approved refunds are sent to the original payment method. Processing time after approval depends on the payment provider or bank.
Statutory rights
This policy does not limit mandatory consumer rights. For consumers in Germany and the European Union, statutory withdrawal and warranty rights remain unaffected. If mandatory law gives you stronger rights than this policy, those rights apply.
Contact
Questions about returns or refunds: zerogcars@gmail.com.